NACRA 2003 Case Summaries

Accounting

TRACK CHAIR: Tom Vogel, Western New England College

AERO GEAR, INC.: PERFORMANCE MEASUREMENT, COST MANAGEMENT AND PRODUCT COSTING IN A LEAN TRANSITION

Lawrence P. Grasso, Central Connecticut State University

AN ANALYSIS OF PENSIONS IN THE AIRLINE INDUSTRY

Peter M. Bergevin, Valdosta State University

A. Bruce Caster, Valdosta State University

W. Kent Moore, Valdosta State University

COMPARING STOCK OPTIONS AND RESTRICTED STOCK IN EMPLOYEE COMPENSATION PACKAGES: THE CASE OF JONES APPAREL GROUP, INC.

R. Loring Carlson, Western New England College

Thomas J. Vogel, Western New England College

EAGLE EQUIPMENT RENTAL INC.

Aundrea Kay Guess, St. Edward's University

Greg Milligan, St. Edward's University

HOW GOOD IS THE GOODWILL?

Robert McDonald, University of New Haven

INTENTION AND DISCLOSURE: WHAT ARE AUDIT-RELATED FEES?

John M. Coulter, Western New England College

Thomas J. Vogel, Western New England College

PROCESS COSTING AT INTERSTATE BAKERIES

Karen Squires, University of Tampa

REVENUE RECOGNITION WITH DOUBTFUL ACCOUNTS

Cynthia M. Daily, Winthrop University

WARRENTECH CORPORATION

Alka Bramhandkar, Ithaca College

Warren Schlesinger, Ithaca College

 

Business Policy/Strategic Management/Strategic Planning

TRACK CHAIR: Woody D. Richardson, Ball State University

BROOKTROUT TECHNOLOGY, INC.

Raymond M. Kinnunen, Northeastern University

CHARLES RIVER LABORATORIES

Raymond M. Kinnunen, Northeastern University

CISCO SYSTEMS FALL FROM GRACE

Rebecca Addison, University of Nebraska at Omaha

Graham Mitenko, University of Nebraska at Omaha

EAST TENNESSEE FOUNDATION

Sherry L. Williams, Maryville College

Mary Kay Sullivan, Maryville College

ELEPHANT WALK THRU

William J. Ritchie, Florida Gulf Coast University

Matthew S. Shell, Florida Gulf Coast University

Ravi Corea, CEO, Elephant Walk Thru

Chandeep Corea, Director, Elephant Walk Thru

EMANUEL MEDICAL CENTER: CRISIS IN THE HEALTHCARE INDUSTRY

Randall D. Harris, California State University, Stanislaus

Kevin D. Vogt, Chief Financial Officer, Emanuel Medical Center

HORIZON WIRELESS (A) AND (B)

Julia A. Carson, East Carolina University

Donald B. Boldt, East Carolina University

Ira Len Rhodes, East Carolina University

KMART: THE STRUGGLE TO REORGANIZE

Bobby Bizzell, University of Houston-Downtown

Robert McGlashan, University of Houston-Clear Lake

LEVI STRAUSS & CO.: FROM RAGS TO RICHES TO RAGS

Barry Allen Gold, Pace University

MOO ROO, LLC

Robert L. Anderson, College of Charleston

Kathleen P. Anderson, BARK, LLC

"MR. K" – WHITHER MARION?

Marilyn L. Taylor, University of Missouri at Kansas City

John Altman, Babson College & Ewing Marion Kauffman Foundation

PIXAR ANIMATION STUDIOS: THE DISNEY ALLIANCE

Shrikkanth Parthasarathy, Grand Valley State University

Ram Subramanian, Grand Valley State University

REBUILDING IBM, 1993-2003: THE LOU GERSTNER YEARS AND BEYOND

Isaac Cohen, San Jose State University

 

SMALL BUSINESS DEVELOPMENT CENTER REGIONAL OFFICE

Dale Varble, Indiana State University

Robert Green, United Arab Emirates University

THE DILEMMA OF IDEALISM OR BUSINESS VALUATION: LION TAIL OR ANT HEAD?

Fábio Frezatti, University of São Paulo, Brazil

THE LITTLE BANK

Ira Len Rhodes, East Carolina University

Donald B. Boldt, East Carolina University

THE PHARMACEUTICAL INDUSTRY CONFRONTS THE 1990S

Marilyn L. Taylor, University of Missouri at Kansas City

Theresa T. Coates, Rensselaer Polytechnic Institute

John Altman, Babson College and Ewing Marion Kauffman Foundation

THE ZONE REORGANIZATION: DEVELOPING A STRATEGY FOR MANAGING CHANGE

Stuart Rosenberg, Dowling College

VODAFONE NEW ZEALAND

Kate Kearins, Auckland University. of Technology

Stephen Bowden, University of Waikato

 

Business & Society/Ethics

TRACK CHAIR: James E. Fisher, Saint Louis University

ADONIS MEAT PRODUCTS

Yusuf Munir Sidani, American University of Beirut

Dima Jamali, American University of Beirut

AGENCY CONFLICTS, BUSINESS ETHICS, AND INVESTMENT BANKING

Ted Azarmi, California State University, Long Beach

Christine Haecker, Eberhard-Karls-Universität Tübingen

BENSON & HEDGES AND THE GAY NICHE

Robbin Derry, Northwestern University

DEUTSCHE HOLLERITH MASCHINEN GESELLSCHAFT (DEHOMAG), 1933

Donald W. McCormick, University of Redlands

James Spee, University of Redlands

Dwight Zinn, University of Redlands

ERRATA TECHNOLOGIES

Tim Keane, Rockhurst University

THE ETHICS OF DOWNLOADING MUSIC: A STUDENT CENTERED CASE

Janet Rovenpor, Manhattan College

FACULTY STRIKE: TEACH THE CLASS OR WALK THE LINE?

Deborah R. Ettington, Eastern Michigan University

Denise M. Tanguay, Eastern Michigan University

John L. Waltman, Merlanti Ethics Initiative, Eastern Michigan University

GLAXO SMITH KLINE’S RETALIATION AGAINST CROSS-BORDER SALES OF PRESCRIPTION DRUGS

Sara Smith-Shull, University of Nebraska at Omaha

Rebecca J. Morris, University of Nebraska at Omaha

MORNING TIME’S NUTTY FLAKES

Geoff Ratliff, Saint Louis University

Nadia D’Achille Kowalczyk, Saint Louis University

Jim von der Heydt, Inno-Ventures, Inc.

James E. Fisher, Saint Louis University (faculty supervisor)

THE NEW YEAR’S EVE CRISIS

William Naumes, University of New Hampshire

Margaret J. Naumes, University of New Hampshire

PAST IMPERFECT: SOLUTIA’S SOLUTION

Indrajaya Putra, Saint Louis University

James E. Fisher, Saint Louis University (faculty supervisor)

PEET’S AND THE BERKELEY SUSTAINABLE COFFEE INITIATIVE

Asbjorn Osland, San Jose State University

Anne T. Lawrence, San Jose State University

J’Amy Meszarosova, San Jose State University

QINGHAI QUANDARY

Susan D. Peters, California State Polytechnic University, Pomona

Dolores A. Barsellotti, California State Polytechnic University, Pomona

TALISMAN ENERGY AND ITS SUDAN INVESTMENT

Brian K. Burton, Western Washington University

Steven Globerman, Western Washington University

U.S. CITIZEN BANK (A), (B) & (C): "THE CHALLENGE OF RESPONSIBLE LENDING & DEBT"

Kenneth E. Goodpaster, University of St. Thomas

T. Dean Maines, University of St. Thomas

WHO’S CRAZY NOW? ELI LILLY MEETS JOSEPH WESBECKER

S. Catherine Anderson, Queens University of Charlotte

Robert L. Finley, Queens University of Charlotte

 

Education

TRACK CHAIRS: Elizabeth Jordan and Marion Porath, The University of British Columbia

FROM PERSONAL REFLECTION TO PROFESSIONAL PRACTICE

Elizabeth Jordan, The University of British Columbia

Marion Porath, The University of British Columbia

IN SILENCE

Michael F. Welsh, University of South Carolina

THE "TENT FAMILY"

Audrey E. Wright, Central Missouri State University/ Worcester State College

Cheri Heeren, Pettis County Community Partnership, Sedalia, MO

WALKER SCHOOL AND CASP: COMMUNITY AND SCHOOL-BASED PROGRAMS

John A. Seeger, Bentley College

 

Finance and Economics

TRACK CHAIR: Jonathan B. Welch, Northeastern University

CAFFE’ APPASSIONATO: BUILDING A PREMIER SPECIALTY COFFEE COMPANY

Paula A. Wilson, University of Puget Sound

Alva Wright Butcher, University of Puget Sound

CENTRAL TÉRMICA GÜEMES S.A.

Javier García Sánchez, IAE – Management and Business School, Universidad Austral

Valeria L. Romero, IAE – Management and Business School, Universidad Austral

ENTERPRISE RISK MANAGEMENT AT GREAT PLAINS ENERGY

Karyl Leggio, University of Missouri at Kansas City

Marilyn Taylor, University of Missouri at Kansas City

PLANNING FOR HIGHER EDUCATION AND RETIREMENTS: JOHN & ALICIA WALLACE’S CASE

Chan H. Lee, Minnesota State University, Mankato

GLOBAL INVESTOR PUBLISHING

John D. Sullivan, Boston University

GOLDMAN SACHS GOES PUBLIC

Wesley W. Marple, Jr., Northeastern University

HEDGING CURRENCY RISKS AT DUKE POWER

Randall R. Kincaid, Queens University of Charlotte

Timothy E. Burson, Queens University of Charlotte

INCENTIVE-BASED FEE STRUCTURES IN INVESTMENT BANKING

Ted Azarmi, California State University, Long Beach

Christine Haecker, Eberhard-Karls-Universität Tübingen

MEDIPLAN HEALTH CONSULTING "A"

Charles E. Mossman, University of Manitoba

Robert A. Harder, Investment Planning Counsel of Canada, University of Manitoba

TELECOM RED FLAGS CASE

Hugh Grove, University of Denver

Tom Cook, University of Denver

Jon Goodwin, Barra Partners, LLC

TRANSITION FROM MICROFINANCE INSTITUTION TO REGULATED BANK: THE CASE OF FONKOZE’S TRANSFORMATION

Dina Franceschi, Fairfield University

Aaron Seymour, Fairfield University

Winston Tellis, Fairfield University

Michael Tucker, Fairfield University

WHISTLING BIRD WINERY

Armand Gilinsky, Jr., Sonoma State University

Raymond H. Lopez, Pace University

XFERA: WHAT’S A FAIR PRICE? THE CASE OF SPAIN’S 4TH UMTS LICENSE

Francisco J. López Lubián, Instituto de Empresa

Ignacio de la Torre, Instituto de Empresa

 

Information Technology Management

Track Chair: Kenneth E. Murphy, Willamette University

OFFICE DEPOT’S B2C E-COMMERCE DEVELOPMENT

In Lee, Western Illinois University

PortIC : THE ELECTRONIC TRADING INFRASTRUCTURE AT THE PORT COMMUNITY OF BARCELONA

Joan Rodon Mòdol, ESADE

Updating A University Information System

J. Scott Hilberg, Morgan State University

Franklyn Manu, Morgan State University

Tim Edlund, Morgan State University

THE MIS DEPARTMENT, NATIONAL WATER COMMISSION

Sophia McNamarah, University of Technology, Jamaica

Wayne Vassell, University of Technology, Jamaica

Updating a legacy computer system: challenges and opportunities

Jenna Schebell, University of Tampa

Raymond Papp, University of Tampa

 

International Business

Track Chair: Marlene M. Reed, Samford University

CUMMINGS JEWELERS AND THE HONG KONG JEWELRY MARKETS

Marlene M. Reed, Samford University

Rochelle R. Brunson, Alvin Community College

EXPATRIATE COMPLEXITIES

Nancy McCullough, Sam Houston State University

Joseph Kavanaugh, Sam Houston State University

FIRST EDITORSHIP: NATIONAL HONOR VS. INTERNATIONAL STANDARDS

Fengru Li University of Montana

GLOBAL CHEMICAL INC: "WHERE DO YOU BUILD THE DARN PLANT?"

Dan Glaser, Our Lady of the Lake University

Dale Calvert, Our Lady of the Lake University

Henry Ramirez, Our Lady of the Lake University

GLOBAL CHEMICAL INC: "WILL THE PLANT BE BLESSED?"

Dan Glaser, Our Lady of the Lake University

Dale Calvert, Our Lady of the Lake University

Henry Ramirez, Our Lady of the Lake University

KYT INC., ISTANBUL, TURKEY

Gary H. Kritz, Seton Hall University

Marios Katsioloudes, St. Joseph's University

Samuel Wathen, Coastal Carolina University

THE LEWIS GROUP AND THE ESPRIT FRANCHISE IN NEW ZEALAND

John J. Lawrence, University of Idaho

Michael McCollough, University of ldaho

MERLONI & STINOL: MARKTING AND FINANCIAL ISSUES IN A RUSSIAN

BASED ACQUISITION

Arianna Brioschi, SDA Bocconi School of Management

Barbara Rovetta, SDA Bocconi School of Management

PINOY TRADING INC.

Mary Conway Dato-on, Xavier University

Rodney D’Souza, Northern Kentucky University

R-CALF USA - A QUESTION OF STRATEGY AND VALUES

Patricia Holman, Montana State University

Tom Hinthorne, Montana State University

SAMA-SAMA ENTERPRISES

Mary Conway Dato-on, Xavier University

Rodney D'Souza, Northern Kentucky University

 

Marketing

TRACK CHAIR: Martha McEnally, University of North Carolina at Greensboro

THE CASE OF THE LONDON TAXIS

Barbara Dyer, University of North Carolina at Greensboro

Ed Richards, Engine Control Systems

WALWORTH ORCHARDS (INDIA) LTD: MARKETING A NEW CONCEPT

M. Janakiraman, Indian Institute of Management

P. Venugopal, XLRI

THE SPRINGFIELD IRON HORSE TRIATHLON

Paul K. McDevitt, University of Illinois at Springfield

HEALTHTEX AND WAL-MART: A GOOD PARTNERSHIP

Kristina Eisele, University of North Carolina at Greensboro

Martha McEnally, University of North Carolina at Greensboro

Anna Woitalla, University of North Carolina at Greensboro

SHOPPING WITH EWA: POLISH CONSUMER BEHAVIOR

Susan D. Peters, California State Polytechnic University at Pomona

HEART RESTAURANTS: THE SHOCK DECISION

Donald E. Saunders, Miami University

KITCHENAID’S NEW SUPERPREMIUM PRODUCT LINE: DESIGNING THE PURCHASE EXPERIENCE

Lauren Oliver Strach, Andrews University

Vikas Sharma, Whirlpool Corporation

LATIN ENTERTAINMENT NETWORK: ADAPT OR DIE?

Mary L. Wood, University of Tampa

Kimberly Mesa, University of Tampa

Erika Matulich, University of Tampa (faculty supervisor)

 

Not-for-Profit/Health Care

TRACK CHAIR: Stuart Capper, Tulane University

A Foodborne Disease Outbreak: Problems of Multi-Agency Coordination and Communication

Stuart Capper, Tulane University

Arthur Liang, Centers for Disease Control and Prevention

How Will MentorNet Remain Viable?

Asbjorn Osland, San Jose State University

Implementing Six Sigma at Commonwealth Health Corporation

Gretchen Gemeinhardt, Texas Woman’s University

Is There Hope For The Future?

Rodney Stump, Morgan State University

Franklyn Manu, Morgan State University

Setting Priorities fOR the Office of Women’s Health

Peter Ginter, University of Alabama at Birmingham

W. Jack Duncan, University of Alabama at Birmingham

 

Operations Management/ Production

TRACK CHAIR: Birsen Karpak, Youngstown State University

SCHEDULING AT A HOSPITAL CALL CENTER
Gary Clendenen, University of Texas, Tyler
Dee Ann Dorsey, East Texas Medical Center

POLYONE: INTEGRATING SUPPLY CHAIN MANAGEMENT SYSTEMS

Julie Brandt, University of Houston-Clear Lake

Kim Khanh Hoang, University of Houston-Clear Lake

Scott Lamb, University of Houston-Clear Lake

Matt Sink, University of Houston-Clear Lake

Robert McGlashan, University of Houston-Clear Lake (faculty supervisor)

WORK CENTER OPERATIONS AT ERDEM KIMYA, INC.

Birsen Karpak, Youngstown State University

C. Louise Sellaro, Youngstown State University

OILFIELD METALS LP:

A Case of Alliances in Strategic Supply Chain Management
Joe Kavanaugh, Sam Houston State University
Henry S. Maddux III, Sam Houston State University
Dave Warren, Energy Alloys

ATTOCK REFINERY UPGRADATION PROJECT

Arif Iqbal Rana, Lahore University of Management Sciences

Ahmed Nawaz Tariq, Lahore University of Management Sciences

INVENTORY MANAGEMENT AND CUSTOMER SERVICE LEVELS AT SAINT-GOBAIN CONTAINERS
Enar Tunc, Ball State University

 

Organization Behavior/Theory/Human Resources

TRACK CHAIR: Ram Subramanian, Grand Valley State University

A QUESTION OF DRUGS AT THE QUEEN’S TABLE

Clark S. Kincaid, University of Nevada, Las Vegas

Christian E. Hardigree, University of Nevada, Las Vegas

BREAKING UP IS HARD TO DO

Joseph Kavanaugh, Sam Houston State University

Shyanne Meekins, Sam Houston State University

Juliana Lilly, Sam Houston State University

BUSINESS INTEGRATION: A CASE STUDY OF A FAMILY BUSINESS WITH MULTIPLE FACILITIES

Kathleen Gurley, Fayetteville State University

Assad Tavakoli, Fayetteville State University

CAREER CONNECTIONS COLLABORATIVE, INC.

Cynthia A. Ingols, Simmons College

Cathyann Swindelhurst, Cygnet International Consulting

DEFIANT PRISON WARDERS

Howard C. Clarke, Morgan State University

EDWARD NORRIS AND THE BALTIMORE POLICE DEPARTMENT (A) & (B)

James G. Clawson, University of Virginia

Gerry Yemen, University of Virginia

HARRY DOYLE

Thomas Wheelen, University of South Florida

Charles E. Michaels, University of South Florida

IRIS CONSTRUCTION GROUP: C’EST LA VIE’

H. Richard Eisenbeis, University of Southern Colorado

Sue Hanks, University of Southern Colorado

M. Ilteris Dogan, Fachhochschule Esslingen, Germany

JACK WELCH AT GE: EXECUTIVE LEADERSHIP CENTERED ON KNOWLEDGE MANAGEMENT

C. Lakshman, Jackson State University

JUST ONE MORE E-MAIL

Ruth Cruikshank, Wilfrid Laurier University

Tupper Cawsey, Wilfrid Laurier University

MY BUDDY, THE MANAGER

Velma E. McCuiston, University of Tampa

Robert Gotsis, University of Tampa

SCHOOL OF GRADUATE STUDIES

Micah E. S. Crump, Morgan State University

ST. MATTHEWS NEIGHBORHOOD CENTER

Jennings B. Marshall, Samford University

Henry S. Maddux III, Sam Houston State University

THE MEMPHIS POLICE DEPARTMENT: THE PERPLEXING PROMOTION PROBLEM

Thomas R. Miller, University of Memphis

 

Small Business/Entrepreneurship

TRACK CHAIR: Jeff Shay, University of Montana

ABE’S® REAL BAGELS OF CHICAGO

Stephen Bowden, University of Waikato

Kate Kearins, Auckland University of Technology

BLUE MOON NATURAL FOODS

Margaret J. Naumes, University of New Hampshire

Jill A. Kammermeyer, University of New Hampshire

BOULEVARD BREWING COMPANY

Karyl Leggio, University of Missouri at Kansas City

Jeff Young, University of Missouri at Kansas City

Marilyn Taylor, University of Missouri at Kansas City

FLORAL FANTASIES

William Matthews, William Patterson University

HASTINGS PLACE, INC.: AN ENTREPRENEURIAL DILEMMA

Donald L. Lester, Arkansas State University

JOHN GILLIAN: RIDING THE SURFWEAR WAVES

Brian McKenzie, CSU Hayward

JOSEPH’S GOURMET PASTA AND SAUCES (A & B)

William Naumes, University of New Hampshire

Michael Merenda, University of New Hampshire

DENVER’S HUE-MAIN EXPERIENCE BOOKSTORE IN 2003

Marilyn L. Taylor, University of Missouri at Kansas City

Joan Winn, Denver University

The Kelly Reinhart Story

Joseph R. Stasio Jr., Merrimack College

ORTHOFLEX SADDLEMAKERS, INC OPERATIONAL TURNAROUND

Calvin M. Bacon Jr., University of Arkansas at Little Rock

"OVERALL, IT’S BETTER TO BE THE FATHER THAN THE SON"

Gina Vega, Merrimack College

PATIO ROOMS OF AMERICA

Edward P. Marram, Babson College

Glenn Kaplus, Babson College

Sheryl Overlan, Babson College

SOUTHERN SWEETS: CAN IT BE MADE SWEETER?

Thomas C. Neil, Clark Atlanta University

WESTERN STATES INSURANCE: HOW FAST CAN WE GROW?

Jeffrey P. Shay, University of Montana

Sally Baack, San Francisco State University

Tony Crawford, University of Montana

Keith Jakob, University of Montana

 

Social Work

TRACK CHAIR: Terry A. Wolfer, University of South Carolina

LARRY STEELE’S GROUP

Melissa C. Reitmeier, University of South Carolina

Terry A. Wolfer, University of South Carolina

THE LAST DOSE

Vicki M. Runnion, University of South Carolina

Terry Wolfer, University of South Carolina

Georgianne Thornburgh, Lutheran Hospice